Refund Policy

At Mera Manchester, we strive to provide excellent service and a pleasant shopping experience for all our customers. Our return and refund policy is carefully crafted to ensure maximum satisfaction under specific conditions. Please read the following guidelines carefully regarding returns and refunds.

100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.

No Refunds for Sale Items
Items purchased during the sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even if the sizing is incorrect.

Return Shipping Costs
Customers are responsible for the shipping costs of returns. Mera Manchester does not reimburse return shipping costs and is not liable for any expenses incurred during the return process.

Return Notification Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe to qualify for a return.

Exchanging Sale Products
Sale items cannot be exchanged, even in the case of incorrect sizing. Make sure to choose the correct size before making a purchase.

100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchanged, depending on your preference.

Return Process
To initiate a return, send an email to meramanchester@gmail.com Once your return is approved, you will receive detailed instructions to complete the return process.

Obligation to Provide a Return Form
Returns without a completed return form cannot be processed. Ensure that this form is included with your return to guarantee proper handling of your request.

Conclusion
Mera Manchester is committed to ensuring customer satisfaction. By respecting our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or comments, please contact our customer service at meramanchester@gmail.com